- 1
Jarvis (FileMaker Pro)
The core brain. Quotes, sales/work orders signed in the field, and final invoices on Curatorial templates. Crating and framing estimators live in linked FileMaker files and push PDFs back. An items tab on each work order holds artwork checklists; QR codes on storage racks check artwork in and out from an iPad. A verbal condition-report transcription was partly built.
Pain: 10–15 minute loads on iPad and desktop (item records and images suspected); checklists pull artwork from other clients; no quantities on line items (pages duplicated via scripts, invoices edited in Photoshop); line text truncated near 50 characters; a "miscellaneous" catch-all for materials; long client names break the QuickBooks sync; field sign-offs fall back to paper.
- 2
QuickBooks
All billing and payment capture; receives totals, tax and payments from Jarvis at the tail end of a job.
Pain: Jarvis descriptors arrive as "miscellaneous"; materials lose their names; PO-specific wording (a university PO that may not say "installation") is worked around by hand.
- 3
HubSpot
The new CRM. Contacts migrated from a standalone FileMaker contacts file, now an archive. Enrichment used to comb the list, an email-validation workflow in place, no token-metered automations switched on yet. Gmail linked for one-to-one outreach. Breeze tried; the prospecting agent and two draft ideal customer profiles under evaluation. Nonprofit discount.
Pain: credit costs and tier creep; defaults built for corporate sales, not the art world; not synced with SendGrid (only about 8,000 of a large scraped list are in HubSpot).
- 4
Airtable (free tier)
Manual macro tracking: active clients, jobs completed, services included, statuses and metrics, for storage and other jobs alike.
Entered by hand and connected to nothing. A candidate to be absorbed into the new system.
- 5
SendGrid
The exhibitions newsletter to about 12,000 contacts; chosen originally for an email API Jarvis could use.
Pain: opens around 10 percent and clicks in the hundreds; list not synced to HubSpot; issues do not live on the website afterward.
- 6
Five websites
curatorial.com and .org (exhibitions, art services, advisory); Curatorial Gallery, a year old, on ArtLogic; a neglected project site; the bespoke WordPress Hoppé site; and a Hoppé estate site held back over a copyright dispute but almost ready. Google Analytics on most.
Pain: little content; no subscribe form (people email to be added); the Hoppé site is not crawl-friendly; a seven-year-old article on lighting art in a museum is still one of the most-visited pages and nothing like it has been written since; press mentions but no museum testimonials, despite reference letters on file.
- 7
Google Ads
Paid search, weighted toward art services.
Pain: no conversion tracking, so spend cannot be tied to quotes or jobs.
- 8
Linktree
The Instagram link in bio, updated by hand.
- 9
PhotoShelter
Hoppé image licensing; requests often arrive via the National Portrait Gallery and are redirected there. Decision in the room: stay on PhotoShelter for hosting.
Pain: two-factor login tied to one person's email and authenticator; TikTok has the same single-phone problem.
- 10
Exhibition databases (FileMaker)
Each traveling exhibition gets its own duplicated FileMaker database with checklist, frame label, crate label, press list and condition report layouts, hosted on the local server. The siloing is deliberate and works.
Institution interest codes (25–30 categories), set up when FileMaker was adopted 25 years ago, have not been kept up.
- 11
Hoppé archive (FileMaker)
Roughly 50,000–60,000 items in two databases (prints; negatives and documents) linked by serial number by an earlier consultant.
Pain: fragmented; data sits on a local server with no interface; exports are hard; images are a bottleneck.
- 12
ChatGPT and Clay
ChatGPT is used ad hoc to structure newsletters and fix grammar; prompts are not saved. Clay was being considered for prospecting.
Noettic advised against adding Clay or Apollo: tool creep, cost, and overkill for a small, targeted market.
Services quoted through Jarvis
Installation, de-installation, framing, crating, fabrication (one-off shelves, casework, museum pedestals), local transportation by mileage, national and international shipping, storage, photography (needs definition; hourly), digital printing (currently under framing; should stay separate), and collection management as an affiliated service.
The exhibitions side
About 20 traveling exhibitions, with three or four out at any time; a printed catalog published at great expense; a newsletter that goes out around openings; curators now asking for social cross-posting with host museums.